Player support
A little help.
Back to the fun.
For KICK100 and all things Wuhu.
Let’s start with a few things that can help.
01The game isn’t opening or feels slow.
Close the game completely and open it again. If the issue continues, restart your device, check available storage, and check your device’s app store for an update to the game. Keep your operating system up to date.
02Something isn’t responding as expected.
Close any apps running over the game and try again. If your device is hot, give it time to cool down. For any feature that needs a connection, check your network and try again when the connection is stable.
03I want to report an issue with KICK100.
Note your device model, operating system version, game version, and the steps that led to the issue. Include the time it happened and a screenshot if useful. Don’t include passwords, payment details, or other sensitive information.
04Should I delete and reinstall the game?
Try restarting and updating first. Removing an app can erase data stored only on your device. Don’t uninstall or clear app data unless you have confirmed how your progress is backed up.
05How do I make a privacy or deletion request?
Email hello@wuhugames.com with the subject ‘Privacy Request — KICK100’. Include the game name and your player ID if you know it, and describe your request. State explicitly if you want an account or profile deleted. Please do not send passwords or sensitive identification documents.